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Terms and Conditions – Premium Support
These terms and conditions (the “Terms”) govern the purchase and use of the Premium Support service provided by Checkin AS (“Checkin”, “we”, “us”) to the customer (“Customer”, “you”).
By ordering Premium Support, the Customer confirms that it has read, understood, and accepted these Terms.
By ordering Premium Support, the Customer confirms that it has read, understood, and accepted these Terms.
1. About Premium Support
Premium Support is an add-on service that provides the Customer with extended and prioritized user support for Checkin’s services, in addition to the standard free support offering.
Premium Support includes:
- - All services included in free support (Help Center and AI agent)
- - Telephone support Monday–Friday, 09:00–15:00 (CET)
- - Email support Monday–Friday, 09:00–15:00 (CET)
- - Prioritized response and availability compared to free support
- Support is provided only during Checkin’s ordinary business hours and applies solely to the use of Checkin’s standard solutions.
2. Contractual Relationship and Service Commencement
The Premium Support agreement enters into force when the Customer’s order is confirmed by Checkin.
Unless otherwise agreed in writing, the agreement commences on the date Checkin sends written confirmation of the order to the Customer.
The Customer will gain access to Premium Support once the service has been activated and confirmed by Checkin.
3. Price and Payment
The price for Premium Support shall be in accordance with Checkin’s current price list, as applicable from time to time, and excluding VAT. The applicable price shall be the price listed at the time of order confirmation.
The service is invoiced monthly in advance, unless otherwise agreed in writing.
All invoices are payable in accordance with the payment terms stated on the invoice.
Checkin reserves the right to adjust the price of Premium Support. Any price changes will be notified in writing at least 30 days prior to taking effect.
4. Commitment Period
Premium Support is subject to a binding commitment period of six (6) months from the service commencement date.
The commitment period applies regardless of the Customer’s actual use of the service.
5. Renewal and Termination
Upon expiry of the commitment period, the agreement shall automatically renew and remain in force until terminated by either Party.
After the commitment period, the agreement may be terminated with 30 days’ written notice. Termination shall take effect at the end of the calendar month that is at least 30 days after notice of termination is received.
Termination may be submitted by email to support@checkin.no.
The Customer may continue to use Premium Support until the effective termination date.
6. Use and Limitations
Premium Support is provided per customer agreement and may not be transferred to third parties without Checkin’s prior written consent.
The service includes guidance, troubleshooting, and user support related to Checkin’s solutions.
Premium Support may only be used by administrators within the Customer’s Checkin account.
- - Access is limited to five (5) users
- - Additional users may be added for an additional monthly fee, in accordance with Checkin’s current price list
Premium Support does not include:
- - Development work, customizations, or configurations
- - Consulting or project work
- - Support related to third-party systems, integrations, or customer-specific solutions
- Checkin may propose alternative services if a request falls outside the scope of Premium Support.
7. Service Level and Response Time
Premium Support provides prioritized handling compared to free support but does not guarantee specific response times or resolution deadlines, unless explicitly agreed in writing.
8. Limitation of Liability
Checkin shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, loss of data, or operational losses, arising from or in connection with the use of Premium Support, unless otherwise required by mandatory law.
Checkin’s total aggregate liability under these Terms shall in all cases be limited to the total amount paid by the Customer for Premium Support during the preceding twelve (12) months.
9. Changes to the Service and the Terms
Checkin reserves the right to modify Premium Support and these Terms.
The Customer will be notified in writing of any material changes with reasonable prior notice before such changes take effect.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with Norwegian law.
The Parties shall seek to resolve any disputes amicably. If no amicable solution is reached, the dispute may be brought before the Norwegian courts.
The agreed legal venue shall be Agder District Court.
7. Service Level and Response Time
Premium Support provides prioritized handling compared to free support but does not guarantee specific response times or resolution deadlines, unless explicitly agreed in writing.
8. Limitation of Liability
Checkin shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, loss of data, or operational losses, arising from or in connection with the use of Premium Support, unless otherwise required by mandatory law.
Checkin’s total aggregate liability under these Terms shall in all cases be limited to the total amount paid by the Customer for Premium Support during the preceding twelve (12) months.
9. Changes to the Service and the Terms
Checkin reserves the right to modify Premium Support and these Terms.
The Customer will be notified in writing of any material changes with reasonable prior notice before such changes take effect.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with Norwegian law.
The Parties shall seek to resolve any disputes amicably. If no amicable solution is reached, the dispute may be brought before the Norwegian courts.
The agreed legal venue shall be Agder District Court.